Customer Information

Frequently Asked Questions

Find answers to common questions about DBCJ trailer rentals, deposits, requirements, automotive services, and the rental process.

Trailer Rentals

How long can I rent a trailer?

DBCJ currently offers trailer rentals on a 1-day fixed rental period. Contact us if you have a specific scheduling request or need additional information.

How do I reserve a trailer?

Select the trailer you need, choose an available rental date, and complete the reservation process online. Phone and quote requests are also available for customers who prefer to contact us directly.

Is the full rental payment required upfront?

Yes. The full rental amount is collected at the time of booking.

Is there a security deposit?

Yes. A security deposit is required. The deposit amount is equal to the applicable 1-day rental rate.

Will my trailer be inspected?

Yes. Trailer inspections are performed when the equipment is returned. Customers are responsible for returning the trailer in the condition specified in the rental agreement.

Rental Requirements

What information do I need to provide?

Customers may be asked to provide their email address, phone number, billing or rental address, driver's license, photo identification, insurance information, date of birth, and emergency contact information.

Why do you need my driver's license and ID?

Identification information helps us verify the customer's identity and protect both the customer and DBCJ during the rental process.

Do I need insurance?

Insurance information may be required as part of the rental process. Customers should provide current and valid insurance information when requested.

Is identity verification required?

Yes. DBCJ uses an identity verification process as part of its rental requirements.

Automotive & Trailer Services

$85 / Hour

Automotive & Trailer Service Requests

Do you offer automotive services?

Yes. In addition to trailer rentals, DBCJ accepts requests for automotive and trailer-related services.

How much do automotive and trailer services cost?

Automotive and trailer services are offered at a rate of $85 per hour.

How do I request an automotive or trailer service?

Submit a service request with details about the work you need. DBCJ will review the request and confirm availability and scheduling.

Are automotive services scheduled separately from trailer rentals?

DBCJ's scheduling system supports both trailer rentals and automotive or trailer service requests, allowing availability to be managed across both types of bookings.

Protection & Additional Options

Is damage waiver insurance available?

Damage Waiver Insurance may be available as an optional protection product during the rental process. Availability and terms may vary, so review the information provided during checkout.

Are there any additional rental options?

Available options and requirements will be shown during the reservation process. If you have a specific request, contact DBCJ before booking.

Reservations & Communication

Will I receive a reminder before pickup?

Yes. Pickup reminders are sent approximately 72 hours before the scheduled pickup.

Will I receive a reminder before returning the trailer?

Yes. A return reminder is sent approximately 12 hours before the scheduled return.

Do you send SMS notifications?

Yes. SMS notifications may be used for important reservation and rental communications.

Can I request a quote by phone?

Yes. Customers may contact DBCJ by phone for questions, quote requests, and other booking assistance.

Still Have Questions?

We're happy to help. Contact DBCJ Rentals and Services with your questions about trailer rentals or automotive and trailer services.

πŸ“ž (301) 471-7131 βœ‰ DBCJServices@gmail.com